ICASS Customer Service and Make Ready Coordinator | Kampala-2019-037 | Closing: October 24, 2019


U.S. Mission                           Uganda

Announcement Number:       Kampala-2019-037

Position Title:                         ICASS Customer Service and Make Ready Coordinator

Opening Period:                   10/07/2019 – 10/24/2019

Series/Grade:                         FP-07

Salary:                                     USD 36,725 (Actual FS salary determined by Washington D.C.)

For More Info:                        Human Resources Officer: Bridget C. Kissinger

Who May Apply:                     U.S. Citizen Eligible Family Members (USEFMs) – All Agencies

Security Clearance Required: Secret security clearance

Duration Appointment:          FMA not to exceed 5 years

Marketing Statement:  We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply (https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf )

Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of ICASS Customer Service and Make Ready Coordinator.

The work schedule for this position is: Full Time, 40 hours per week

Start date: Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No

Duties: The incumbent reports directly to the General Services Officer in charge of Housing.  The position supports the International Cooperative Administrative Support Services (ICASS) operations, ensuring that ICASS sections meet standards in the delivery of ICASS services to customers, and advises the Management Officer on special projects and areas of focus needed to improve service delivery.  As the ICASS Residential Make-Ready Coordinator, s/he ensures a coordinated approach among ICASS sections that prepare residences for occupancy of incoming staff.

Download: Position description

Qualifications and Evaluations

Education: Two years of University studies is required.


EXPERIENCE: Two years of general office experience in customer-focused work environment is required.

JOB KNOWLEDGE: General administrative and office procedures.   Knowledge of the operation of ICASS, management practices and a general understanding of USG organizational structure, including the ability to appreciate political nuances and cultural sensitivities.  Ability to obtain knowledge regarding various Uganda Government Departments and their locations (maps); and to become familiar with the local labor laws such as the Workers Compensation Act and the Employment Act.


LANGUAGE:  Level IV (Fluent) speaking/reading/writing of English is required. This may be tested.

SKILLS AND ABILITIES:  Excellent drafting skills (English), strong interpersonal, presentation, and organizational skills required.  Must demonstrate expertise in customer-focused management, including sound judgment and creative problem-solving in addressing issues varying in volume, scope, and complexity.  Ability to remain tactful and professional at all times.  Must be able to adapt to changing circumstances and be able to juggle dozens of different, often time-sensitive tasks in a variety of specialized areas. Level 1 Typing is required.  Proficiency with Microsoft Office applications (Excel, Access, Powerpoint), ILMS, and myServices is required. Must possess a valid driver’s license.  Must be able to obtain a Secret security clearance.

Qualifications:  All applicants under consideration will be required to pass medical and security certifications.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Other information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


(1)        AEFM / USEFM who is a preference-eligible U.S. Veteran*

(2)        AEFM / USEFM

(3)        FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link: https://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf

How to Apply:  All candidates must be able to obtain and hold a Secret security clearance.

  1. All applications must be submitted online. Applicants shall be required to register under the careers page for U.S. Embassy Kampala following instructions on the link below


  1. For further assistance call 0414-306001
  2. You will receive confirmation of registration and proceed to apply.
  3. On completion of this process, you will receive an auto response via your email.

Required Documents:  Please provide the required documentation listed below with your application:

  • DS-174
  • Degree/ education transcripts
  • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
  • SF-50 (if applicable)

What to Expect Next:  Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information:  the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources office.

Thank you for your application and your interest in working at the U.S. Mission in Uganda.