Telephone Operator | Kampala-2023-022 | Closing: 3.24.2023


U.S. Mission                           Uganda
Announcement Number:       Kampala-2023-022
Position Title:                         Telephone Operator
Opening Period:                   3/20/2023 – 3/24/2023
Series/Grade:                         FSN 4/FP-AA
Salary:                                     UGX 37,935,282
For More Info:              
Who May Apply:                     All Interested Applicants / All Sources(Actual FS salary determined by Washington D.C.)
Security Clearance Required:      Local Security Certification or Public Trust
Duration Appointment:                 Indefinite subject to successful completion of probationary period
Marketing Statement:            We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Telephone Operator.

The work schedule for this position is:

  • Full Time, 45 hours per week

Start date: Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No

Duties:  Serves as a Switch Board Operator in the IRM Section to manage incoming calls to the embassy, transfer calls when necessary and assist in updating the telephone directory. The Switch Board Operator reports to the Switch board Supervisor.

Download: Detailed Position Description | PD – Kampala 4998 Switchboard Operator AFRCC Signed 9-2021

Qualifications and Evaluations

EDUCATION: Completion of Secondary School (O & A level) is required.


EXPERIENCE:  Two years of receptionist, call center, customer service or office administration experience is required.

JOB KNOWLEDGE:  Knowledge of clerical procedures, and proficient computer skills is required. One year of experience with Microsoft Office is required.  Jobholder must be able to consistently provide excellent customer service to callers.

Evaluations: (This may be tested)

LANGUAGE: Level III (Good Working Knowledge) speaking/reading/writing of English is required.

SKILLS AND ABILITIES:  Basic key board skills; computer skills with Microsoft Office, and internet browsers is required; ability to deal with the public and speak clearly and effectively is required; ability to expertly run the telephone switchboard and maintain a calm demeanor when interacting with the public is required.

Qualifications:  All applicants under consideration will be required to pass medical and security certifications.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Other information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


(1)        AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2)        AEFM / USEFM
(3)        FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link:

How to Apply: 

  1. All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance.

All applications must be submitted online. Applicants shall be required to register under the careers page for U.S. Embassy Kampala following instructions on the link below:

  1. For further assistance call 0414-306001
  2. 3. You will receive confirmation of registration and proceed to apply.
  3. On completion of this process, you will receive an auto response via your email.

What to Expect Next:  Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information:  the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources office.

Thank you for your application and your interest in working at the U.S. Mission in Uganda.