Emergency Assistance

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

U.S. Citizen Services (Emergency Only):
24 Hours a Day, 7 Days a Week

For Callers outside Uganda:
256 414 306 001 / 256 312 306 001

For Callers within Uganda:
0414 306 001 / 0312 306 001 / 0414 259 791

U.S. Citizen Services (Non-Emergency):
To include U.S. passport renewals, Consular Reports of Birth Abroad (CRBAs), notarials, etc.

Services by appointment only:
Monday and Thursday: 08:00-11:45 AM
Friday: 08:00-10:45 AM
Please note that email is the best way to contact us: KampalaUSCitizen@state.gov

For non-emergency phone inquiries regarding services for U.S. citizens, you may call +256 414 306 800, during the following hours:
Monday and Thursday: 2:00-4:00 PM

Please note that, with the exception of emergency American Citizen Services, all services listed below are by appointment only.

To make an appointment to apply:
For a Consular Report of Birth Abroad (CRBA) or a passport, please book your appointment through the link below:
CRBAs and Passports

To schedule an appointment:
For notarial services, federal benefits or other American Services, please email : KampalaUSCitizen@state.gov

Please note that U.S. Embassy Kampala is closed on U.S. and Ugandan holidays ( For more information, go to: https://ug.usembassy.gov/holiday-calendar/). The Consular Section is also closed to the public on the first Friday of each month. Please note that these numbers and email addresses are not to be used for visa inquiries.

Last updated: January 6th, 2017